Is Aurora Royal Wholesale a secure site?
Supplying our clients with a secure and comfortable purchasing experience is essential for us. Your credit card transactions are encrypted and our servers are secure enough to protect you and your information. We are not able to sell or offer your data to an outside party. Please look into our privacy coverage for further information.
How do I return my order?
Being a wholesale clothing company we do not accept returns until unless the items you have received are either damaged or faulty. So if you have received the damaged/faulty items, you can contact us at info@auroraroyalwholesale.co.uk and we will get back to you.
Do I have to be a member to look into your clothing? And prices?
You do not have to be a registered member or logged in to look into our in-stock patterns. To look costs, to order or to view our pre order styles, you have to be a registered member and logged in. Click here to sign up to our website.
How do I exchange my order?
We do not provide direct exchanges. In case you would really like to exchange your order, we ask that you truely place a brand new order for the replacement items and visit the returns web page inside 30 days of your original purchase to return the products you would really like to return.
How do I cancel or change my order?
As soon as you place your order we start processing it and striving to deliver as soon as possible. That is why, we are not able to change or cancel your orders. You can file a return of the product if you want to change your order or cancel it. Please visit the customer service page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
I did not receive all the goods that I ordered or received the wrong clothing.
If you have recieved the wrong goods, you can visit the returns page to return those goods. If you have not recieved all of the goods, you may call our 24/7 customer service and we will resolve the issue immediately.
Are your goods first quality?
All products we have in our stores are “first quality” and free of major defects. We believe that quality is the key to customer satisfaction that is why we never compromise on quality.
How do I return defective goods?
You may return your order to Aurora Royal Wholesale within 72 hours of receiving the order if they are defective. You will receive replaced goods via the exact shipping service you chose during check out. Please report your claims using the returns page.
How long will it take me to get my order?
Estimated delivery dates are provided at check out and are not guaranteed. As soon as your order is dispatched you will be provided tracking information to track your order.
How can I pay for my order?
Aurora Royal Wholesale currently accepts Visa, MasterCard, Discover, and American Express payment methods. We do not ship Cash on Delivery (COD).
DO YOU SHIP ORDERS INTERNATIONALLY?
Yes, we do provide International shipping. Please note that U.S. Postal Service 1st Class International will be the least expensive shipping option but does not offer tracking. Priority Mail International does offer tracking, as do carriers such as DHL, UPS, FedEx.
How can I ship my order?
Upon check out you can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.
What if I order something and it is out of stock?
We will remove the out of stock items from your order and we will ship the rest of your order. You won't be charged for the items that are out of stock.
Is there a minimum order size?
Yes, we do have a minimum order worth of £100.
We are a school or government organization, do you accept purchase orders?
Please contact info@auroraroyalwholesale.co.uk for additional information.
What are your Terms and Conditions?
Aurora Royal Wholesale’s Terms and Conditions can be found here.
Who do I contact if I need other help?
Our friendly 24/7 customer service team can be contacted by emailing at info@auroraroyalwholesale.co.uk. You can also contact us thorough the contact numbers provided in our Contact us section. You can expect a response within 24 business hours. You can also visit our store at the address given for further information. Is Aurora Royal Wholesale a secure site?
Supplying our clients with a secure and comfortable purchasing experience is essential for us. Your credit card transactions are encrypted and our servers are secure enough to protect you and your information. We are not able to sell or offer your data to an outside party. Please look into our privacy coverage for further information.
How do I return my order?
For any reason, you can return your order to aurora royal wholesale within 30 days of the purchase date by using journeying the returns web page. Please overview the phrases and situations on our returns page for more information to return the orders. Depending at the purpose for return you may be liable for delivery and shipping prices.
Do I have to be a member to look into your clothing? And prices?
You do not have to be a registered member or logged in to look into our in-stock patterns. To look costs, to order or to view our pre order styles, you have to be a registered member and logged in. Click here to sign up to our website.
How do I exchange my order?
We do not provide direct exchanges. In case you would really like to exchange your order, we ask that you truely place a brand new order for the replacement items and visit the returns web page inside 30 days of your original purchase to return the products you would really like to return.
How do I cancel or change my order?
As soon as you place your order we start processing it and striving to deliver as soon as possible. That is why, we are not able to change or cancel your orders. You can file a return of the product if you want to change your order or cancel it. Please visit the customer service page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
I did not receive all the goods that I ordered or received the wrong clothing.
If you have recieved the wrong goods, you can visit the returns page to return those goods. If you have not recieved all of the goods, you may call our 24/7 customer service and we will resolve the issue immediately.
Are your goods first quality?
All products we have in our stores are “first quality” and free of major defects. We believe that quality is the key to customer satisfaction that is why we never compromise on quality.
How do I return defective goods?
You may return your order to Aurora Royal Wholesale within 72 hours of receiving the order if they are defective. You will receive replaced goods via the exact shipping service you chose during check out. Please report your claims using the returns page.
How long will it take me to get my order?
Estimated delivery dates are provided at check out and are not guaranteed. As soon as your order is dispatched you will be provided tracking information to track your order.
How can I pay for my order?
Aurora Royal Wholesale currently accepts Visa, MasterCard, Discover, and American Express payment methods. We do not ship Cash on Delivery (COD).
DO YOU SHIP ORDERS INTERNATIONALLY?
Yes, we do provide International shipping. Please note that U.S. Postal Service 1st Class International will be the least expensive shipping option but does not offer tracking. Priority Mail International does offer tracking, as do carriers such as DHL, UPS, FedEx.
How can I ship my order?
Upon check out you can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.
What if I order something and it is out of stock?
We will remove the out of stock items from your order and we will ship the rest of your order. You won't be charged for the items that are out of stock.
Is there a minimum order size?
Yes, we do have a minimum order size of 5 items only or a minimum order worth of $75.
We are a school or government organization, do you accept purchase orders?
Please contact info@auroraroyalwholesale.co.uk for additional information.
What are your Terms and Conditions?
Aurora Royal Wholesale’s Terms and Conditions can be found here.
Who do I contact if I need other help?
Our friendly 24/7 customer service team can be contacted by emailing at info@auroraroyalwholesale.co.uk. You can also contact us thorough the contact numbers provided in our Contact us section. You can expect a response within 24 business hours. You can also visit our store at the address given for further information.
